Melissa and her family are at a restaurant where they are eating their favorite food: pizza. While she is eating, Melissa notices a man yelling at his server. He was angry because his food had taken longer to prepare than normal. It had taken a long time. The server keeps apologizing to the customer, but he doesn't seem to get any less angry. Finally, the man stops yelling and begins eating his food. The server walks away slowly and is visibly upset.
1. Was the man right to yell at the server like that?
2. Why or why not?
3. What would you have done if you were the customer?
4. Have you ever been in a situation like that before (server's perspective)?
5. How did it make you feel?